Orders
What is the status of my order?
After placing your order, you will receive a confirmation email. Once your order ships, an email with the tracking number will be sent. If items are shipped separately, each shipment will have its own tracking number. You can also check your order status and tracking details by logging into your account on timeless-clothes.com. Tracking numbers may take one business day to update.
How do I change an order before it has shipped?
To modify an order, contact customer service through timeless-clothes.com. Provide your order number and full name. Assistance will be given to help you create a new order if needed.
What happens if an item from my order is out of stock?
If an item is unavailable, you will be notified. We apologize for any inconvenience this may cause.
International Orders
Can my order be shipped internationally?
Yes! We offer international shipping to selected countries.
How can I update my shipping country?
You can change your shipping country on timeless-clothes.com by:
- On desktop: clicking the flag icon at the top of the screen.
- On mobile: opening the menu, scrolling to the bottom, and tapping the flag icon.
What countries can I ship to?
Our country selector lists all available shipping destinations. Questions can be directed through timeless-clothes.com support.
Will there be duties & taxes?
Local duties and taxes are calculated at checkout and must be paid upfront for smooth delivery. Refused deliveries may not result in a refund for duties and taxes paid.
How much is international shipping?
Orders over $150 USD qualify for free international shipping. Orders under $150 USD have a flat $20 USD shipping fee. Shipments are sent via Express Courier (Air).
How can I track my order?
International orders can be tracked and managed through timeless-clothes.com.
When will my international order be delivered?
Delivery times vary by country. Shipping estimates are provided at checkout but are not guaranteed.
Can I apply a Promo Code to my order?
Yes. Promo codes can be entered in the “Promo Codes” box during checkout.
Can I return an international order?
Yes. Returns are accepted within 30 days with a flat $25 USD shipping fee. Returns can be initiated through timeless-clothes.com.
Additional International FAQs:
- Gift cards cannot be purchased or redeemed internationally.
- Gift wrapping is not available for international orders.
- Payment options include major credit cards and PayPal or Klarna.
Gift Cards
Gift Card Terms
- Gift cards can be purchased online at timeless-clothes.com.
- They may be used to purchase merchandise online or by phone.
- Gift cards are non-transferable, non-refundable, and cannot be redeemed for cash.
- Resale of gift cards is not authorized.
Can I purchase a gift card online?
Yes. Digital gift cards are delivered by email. Physical gift cards are mailed to your shipping address. Purchase through timeless-clothes.com.
How do I use a gift card online?
Enter the gift card number in the “Gift Cards” box at checkout.
How can I check my gift card balance?
Check your balance at timeless-clothes.com.
Payment
Which forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, Venmo, and Shop Pay.
How long does it take for a charge to appear on my credit card?
Charges may appear within 5 days. Full payment is processed at the time of purchase.
Is my credit card information secure?
All online transactions use SSL encryption for security, ensuring your order is safe.
Do you charge sales tax?
Applicable sales tax is charged for orders shipped to states where operations exist. Tax is calculated at checkout and included in your order summary.
Text Preferences
How do I subscribe to text messaging?
Opt in for marketing texts through timeless-clothes.com.
How do I unsubscribe from text messaging?
Opt out through timeless-clothes.com support.